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The 12 month warranty is valid from the date of purchase

products are fully warranted to the original owner against defects in materials and workmanship for 12 months.
The warranty does not cover natural wear and tear, or damage caused by
misuse, accident, modification, unauthorised repair or failure to follow care instructions.


    During a product’s Warranty period, repairs or replacements will be made at no charge (minus freight) if a valid warranty card is on file. Please call our Returns Department for a Return Authorization Number. Items must be clean and dry prior to returning to us. Items shipped without an RA# will not be accepted, and shall be returned at the customer’s expense.

    Products damaged due to actions by the animal, such as biting or chewing, ARE NOT covered by our warranty Product repairs not performed by Professional’s Choice effectively void our product warranty Machine Washing is not covered by the manufacturer’s warranty, unless recommended on that particular product. Please be sure to write your RA# on the outside of shipping box.